Ordering Information

To Return Merchandise

We cheerfully accept all returns and exchanges of unworn, unwashed, unused, and undamaged merchandise in the original condition that was purchased at full or sale prices in our catalogs or on our website (excluding purchases of clearance items) for a refund of the merchandise price you paid (less applicable shipping charges) within 30 days from shipped date.

You can use the carrier of your choice to ship your return to us at your own initial expense. We encourage you to insure the package (remember to keep the tracking number). It usually takes about two weeks for your return/exchange item(s) to be received and processed by our customer care team. The amount you spend on return shipping of EPIC SCRUBS (except for returns of damaged/incorrect items) will be credited to your account ( a maximum of $6.95USD). Please include a copy of your shipping receipt with your merchandise.

To Exchange Merchandise

Please follow the same policies and packaging processes explained above for a return. Please make sure you explain the type of exchange you would like to make. We offer two options for exchanges:

To Exchange Same Item for Different Size or Color (Or to Exchange Damaged/Incorrect Item)

Domestic Orders: Shipping is on us. If you use our convenient, prepaid Merchandise Return Label, you will not be charged the shipping cost to return these items to us. We will also cover the regular shipping cost to get that exchanged item back to you.

International Orders: Shipping is on you unless we shipped you the wrong item. When exchanging an item or items, you will not be able to use the Merchandise Return Label if you are outside the U.S. There will also be international shipping charges on the item we send to you after an exchange.

To Exchange Item for Different Item (Except as Provided Above)

Shipping is on you. You will be charged the applicable shipping cost again when we ship you that different item. Any additional payment that may be required will be charged to the credit card used for the initial purchase, unless another payment method is provided. Any credit that may be required will be provided in the same manner that the original payment was made.

International Orders

Shipping charge on international orders will be determined on an individual basis.

We do not make a profit on shipping.

Please place your order now and make a comment on the checkout page section labeled "Additional Information". Provide us with your email address to contact you, and details of where your order will be shipped to. We will respond with a shipping quote, which you have opportunity to approve before we ship it.